Refund & Cancellation Policy
This page explains cancellations, refunds and your statutory rights.
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Refunds
The refund terms for your plan are confirmed in writing before you pay. If you are unsure whether a refund would be available in your situation, ask us before ordering.
If the service does not work for you
Contact us first — most problems are solved by a setting in the player app or on the network. Include your device, app and the exact error so we can help quickly. Our setup hub and buffering guide cover the most common fixes.
Cancelling
Plans do not renew automatically, so there is nothing to cancel — access simply ends at the end of the period.
Your statutory rights (UK and EU consumers)
Consumers in the UK and EU normally have a 14-day right to cancel online purchases. For digital services, this right can end once the service has started if you expressly asked for it to start immediately and acknowledged that you would lose the right to cancel. Your rights to a service that is as described and performed with reasonable care and skill are not affected.
How to request a refund
Contact us through the contact page with your order details and the reason for your request. Approved refunds are returned to the original payment method.